What we're looking for

We are looking for a Customer Support Intern who will work closely with the Revenues & Operations teams to build the best customer journey and deliver a strong value to our merchants. This role is at the heart of our customer-centric strategy and our human approach to business ideal candidate here.

Responsibilities

• Support the Customer Success Manager in the follow-up of his customers
• Follow the customers in real time, answer their problems
• Act as the customer's spokesperson by identifying and communicating to the Product team the platform's weak points or development opportunities.
• Develop new internal processes to increase efficiency and responsiveness to our customers
• Perform various analyses (conversion rate, number of shopping carts generated per Just) and provide recommendations

Qualifications

• You are currently in a business school
• You are looking for a 2nd part of gap year or an end-of-studies internship
• You have good interpersonal skills and excellent oral and written communication skills (french and english)
• You have an analytical mind, like to solve problems
• You are organized, versatile and responsive
• You are attracted by start-ups and the e-commerce environment

Benefits

• Swile
• Transport: 50% off of transport (Navigo)
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor
• Learning & Training opportunities. A highly  flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.